Ever find yourself wistfully remembering 'The Good Old Days'? When life was simpler, you loved the business and there was a decent profit for hard work...
These days we seem to spend half our time recording what happened and the rest wondering why there's less time and more bills.
The answer is a workable-plan, and that has to be different to your current one. No point in repeating something that doesn't work for you.
One of the biggest issues facing a Hospitality Business is LABOUR COSTS. With ever increasing staff pay rates, some businesses have been forced to close Sundays & Public Holidays just to survive....
Now it seems unlikely that this is going to change, so a different approach is required.
What if we could reduce the number of staff hours and still maintain the same or better customer experience? Using technology is the key to achieving this.
Keeping your floor staff customer facing is the key to MORE SALES & MORE PROFIT.
Three things that may prevent this are:
If your Current Labour Cost is 45.3% (the level *Restaurant & Catering Australia's 2014 Industry Benchmarking Report sited as current & unsustainable) and your Net Profit is 5-10%.
Then decreasing your labour cost by as little as 5% would result in as much as a 100% growth in Net Profit. Now that is an AWESOME result for any business.
- Implement a mobile ordering solution for the table orders (Keep the wait staff on the floor available for your guests)
- Use a Web or App solution to receive customer orders (put a message on the phone to direct customers to your website)
- Find a Point of Sales (like ViViPOS) that integrates with both these technologies