Submit a Request for Assistance
ViViPOS comes with a 2 year return to base warranty for any hardware defects to the terminal. Other items offer standard manufacturer's warranty. We recommend remote diagnosis (either email or phone) prior to obtaining a Return Merchandise Authorisation (RMA). Please contact the original place of purchase to obtain an RMA and to arrange shipping items for repair.
Attaching a Screenshot
Attaching a screenshot to a help request enables our support staff to quickly troubleshoot your issue.
An easy way to capture the screen of you ViViPOS is to take a picture or video with a mobile phone or digital camera. You can save that on you computer and upload it with the request form below.
Knowledge Base Portal (24 Hour Learning Centre)
ViViPOS has an extensive Knowledge base Portal with Video tutorials, screenshot manuals and a powerful search field to find information from initial setup to staff training and advanced programming.
If you require assistance you may complete the form below and we will contact you. In most cases your Dealer will assist you.