Submit a Request for Assistance

ViViPOS comes with a 2 year return to base warranty for any hardware defects to the terminal. Other items offer standard manufacturer's warranty. We recommend remote diagnosis (either email or phone) prior to obtaining a Return Merchandise Authorisation (RMA). Please contact the original place of purchase to obtain an RMA and to arrange shipping items for repair.

Attaching a Screenshot

Attaching a screenshot to a help request enables our support staff to quickly troubleshoot your issue. 
An easy way to capture the screen of you ViViPOS is to take a picture or video with a mobile phone or digital camera. You can save that on you computer and upload it with the request form below.

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Knowledge Base Portal (24 Hour Learning Centre)

ViViPOS has an extensive Knowledge base Portal with Video tutorials, screenshot manuals and a powerful search field to find information from initial setup to staff training and advanced programming.

Visit Our Knowledge Base

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If you require assistance you may complete the form below and we will  contact you. In most cases your Dealer will assist you.