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Tips, Chips & PINs

16/9/2014

1 Comment

 
One of these things does not like the others...
As Australia braces itself to bid farewell to Credit Card signatures, the Hospitality Industry speculates the future of customer tips.

Does this spell the end for gratuities for great service 
or will Diners find another way to cross the waiter's palms with silver?

We know less tips won't mean the poverty line for most of the wait staff in Australia, but spare a thought for the struggling Uni Students and would-be Actors that are barley scraping by to follow their dreams... 


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Believe it or not, this is an issue that reaches beyond the pockets of the wait staff.
A roll-on effect will be felt by the Restaurateurs themselves. 
  • Less tips for waitstaff will encourage many to seek alternate positions. 
  • A smaller the pool of talented applicants to choose from could see service levels drop
  • Poor service will spell the end for some restaurants
The smart business owner will see the opportunity right here.
  • If they can make tipping on credit cards easy for their Diners 
  • Wait staff won't suffer less Tips from customers
  • And applicants will be beating down the door to work at their restaurant. 
Given that one of the biggest challenges facing the Restaurant Industry is Staffing Issues, 
surely this is something that can't be ignored.

The team at ViViPOS put on their thinking caps to tackle this issue.
We undertook a little market research and came up with a remarkably simple solution
  
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Customers paying by credit card in Australia are used to:
  1. Writing their Tip at the bottom of the credit card slip,
  2. Re-totalling the bill and
  3. Signing to authorise

Why not let them still follow the same pattern? 

Except they fill the details in on the bottom of the Bill and then the cashier enters the revised total into the EFTPOS machine for them to add their PIN. 

Simple and no embarrassing hovering over the terminal at the table while they debate the tip amount with their fellow Diners.

Everybody wins....
1 Comment

Mobile ViViPOS Order at Table

31/3/2014

 
The wait is almost over...
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The NEW Mobile ViViPOS app is in  the final beta testing phase. 
Unlike the previous version, this will be a downloadable app  for a monthly subscription.

What to expect:
  • A cost effective solution to place ViViPOS orders on a handheld device (initially iPad or iPad Mini)
  • The ability to scale your current ViViPOS system to have multiple orders taken simultaneously
  • An intuitive interface that mimics your ViVipos terminal to provide a familiar and simple user experience
  • No more order pads. Now the orders will be input directly to your ViViPOS saving time & money.
  • No more forgotten orders or transpostional errors when entering from an order pad.

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