Two important pillars of effective rostering are a rotating roster and an online employee-scheduling tool.
The Advantages of A Rotating Roster
A rotating roster gives the employer greater flexibility to schedule a balance between experienced and less experienced staff. This ensures that the performance of the business doesn’t drop off at any point of the day.
A rotating roster is usually perceived as being more equitable in the eyes of staff. This is because each staff member works day, mid shifts and at night. Some shifts are better for earning tips while other shifts are perceived as being easier or harder. A rotating roster offers an even spread of shifts where no employee is perceived as being awarded the ‘better’ shifts.
A rotating roster develops more versatile employees. As each shift has its different requirements for example opening, food preparation and close, a rotating roster gives all staff exposure to the various business requirements at each time of the day. This also allows for more variation in the tasks undertaken by staff. This can lead to increase levels of job satisfaction.
In many hospitality businesses, managers and trainers primarily work day shifts. A rotating roster therefore allows for all employees to be trained during the day.
The Advantages of an Employee-Scheduling Program
An employee-scheduling tool allows role rostering to be implemented easily. Role rostering works out the allocation of shifts by responsibilities then allocates it a cost according to the pay rates of staff. Only then are the names of suitable staff added to the roster. Role rostering is the opposite of how most hospitality businesses usually roster where the requests of individuals are used as the framework. The combination of an employee-scheduling tool and role rostering ensure the needs of the business are being met and there is greater visibility and control of wage costs.
An employee-scheduling tool allows for better management of time off requests. Employees can easily log on to a central database and request their relevant leave, whether it be vacation, sick or carers leave. When building the roster these requests can be taken into account. This saves time dedicated to the inevitable back and forth when staff members receive their roster and can’t complete certain shifts. It also means staff can better manage their personal engagements.
As well as better management of time off requests an employee-scheduling tool means that there is greater visibility of staff working hours. This helps to ensure that staff get at least two days off a week. Rostering for more than 5 days per week leads to a decline in performance and burnout.
Flexibility in staff rostering is critical in the hospitality industry and you never know when you might need more staff. Employee-scheduling allows you to create new shifts instantly and staff can respond remotely.
Further to this, employee-scheduling gives workers the control to better manage the amount they want to work by taking on or declining additional shifts. The system can safe-guard against paying over-time and allow changes in the number of shifts worked by an employee when it benefits both them and the business.