In an industry that often has high-turnover and low levels of staff pay it is critical that hospitality owners and managers have a plan in place to motivate employees.
Evidence suggests that great teams are built and don't happen by chance. Here are 10 ideas to motivate and build a great team!
Evidence suggests that great teams are built and don't happen by chance. Here are 10 ideas to motivate and build a great team!
1. Communicate A Vision
Motivating employees starts by communicating a vision for your business. A vision is a roadmap of what your setting out to achieve. If employees feel they are part of something bigger than just themselves it will give them a greater incentive to come to work each day. Tell your staff how they fit into the vision for the company and the rewards that will come from their input.
2. Communicate
Communication doesn't stop once you have sold a vision, it is an ongoing process. One way to motivate staff is to ensure that news, expectations and responsibilities are clearly communicated. Follow up communication is also important to make sure that information is being received, understood and delivered appropriately. Regular meetings, newsletters and memos are all tools available to communicate to staff. It is important that communication is a two-way street!
3. Interesting Work
Providing interesting jobs is one way to motivate employees in the hospitality industry and provide confirmation an employees job is valued. Employees want variety in their job and learning opportunities. Can your business do more in this area? Job enlargement, job enrichment and job rotations are all areas to consider to provide interesting jobs that motivate!
4. Educate
Education is also a win-win incentive to motivate employees in the hospitality industry. Staff learn new skills which help your business while they feel more confident in the workplace and become more loyal.
5. Tools
Staff can quickly become unmotivated if they don't have the tools of the trade required to do their job properly. This includes physical tools but also the know-how to get the job done. Ensure that managers are regularly checking and employees feel empowered to communicate anything that falls short in this area.
6. Provide Feedback
Providing feedback is a great way to motivate employees and serves to strengthen relationships. Feedback should be given as often as possible. Rather than waiting for formal reviews give feedback straight away. This goes for either positive or negative feedback. Providing feedback right away encourages repeat performance in the case of positive feedback or corrective action in the case of negative feedback.
7. Trust
Creating a culture of trust fosters loyalty and motivates employees to work harder. Trust is not something created overnight but built upon and maintained through a serious of many small actions over time. By displaying honesty, being upfront and authentic in dealings with all your business stakeholders is the way to demonstrate and build trust. This should be done on all occasions, even when it is difficult to do so.
8. Act Fairly
Treating all employees fairly, regardless of their seniority or background is one way to attract respect and motivate employees. When issues arise, examine the circumstances of the situation, be open and consistent in your decision making. If you get it wrong, apologise. You will earn more respect this way.
9. Offer Recognition
Recognition for a job well done is a powerful way to motivate hospitality employees. Recognition should be done often, in-person, and publicly if possible. Restaurant & Catering Magazine reports on a study that found praise from supervisors and company leaders was as important and in some instances more important than financial rewards.
10. Provide Incentives
A particularly powerful tool to motivate employees the hospitality industry is to implement a staff incentive scheme. Restaurant & Catering Magazine reported on a study that found this tool could boost the quality and quantity of an employees work by up to 40%. These incentives needn't be costly either. In fact it was found that some non-financial schemes were more effective than those offering purely financial rewards. The recommendation was to opt for a number of short-term incentives, with varying goals and a level playing field to ensure everyone had fun and a shot at winning.
Via: AboutMoney.com; Academia.edu; eskill; Hospitality Guild; Restaurant & Catering Magazine.Incentives for Rewarding Good Performance: Employees’Perception in Luxury Hotel Industry
RSS Feed